Client note:

  1. In pursuance of the Law of Ukraine "On Amendments to Certain Legislative Acts of Ukraine on the Protection of Consumers of Financial Services", which amends the Law of Ukraine "On Financial Services and State Regulation of Financial Services Markets", in particular to Part 1-2 of Art. 12 of this Law.

    1. General information about the company. Full name, USREOU, owners of significant participation – About the company;
    2. Contact information – Contacts;
    3. Company management - Management;
    4. Information on financial indicators - Financial indicators;
    5. List of services provided by the financial institution - Licenses;
    6. Information on insurance contracts (according to Part 2 of Article 12 of the Law of Ukraine "On Financial Services and State Regulation of Financial Services Markets") - Insurance Rules;
    7. Contact details of the state regulatory body: National Bank of Ukraine, address: Kyiv, st. Institutskaya, 9, Email nbu@bank.gov.ua.
    8. Consumer protection issues.
  1. Address where complaints of consumers of financial services are accepted: 01011, Kyiv, Pecherskyi Uzviz str., Bldg. 19, office 31, tel. 044-360-28-25, e-mail: office@avesta-ic.com.ua
  2. Information on the details of the body for consumer protection: National Bank of Ukraine, 01601, Kyiv, 9 Institutska Street, tel. 0-800-505-240, e-mail: nbu@bank.gov.ua
  3. Mechanism for protection of the rights of consumers of financial services: disputes arising under the Insurance Contract are resolved through negotiations. In case of failure to reach an agreement between the Parties, the case is referred to court in the manner prescribed by current legislation of Ukraine.

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